Wwok FAQ —
Answers to All Your Questions

No. Under wwok's policy, each person is allowed only one account. Attempting to create multiple accounts may result in all accounts being permanently suspended and all balances forfeited. Enjoy all features with a single account.

On the wwok login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Once verified, you can set a new password. The whole process takes under 5 minutes. Your password should be at least 8 characters long and include numbers and special characters.

KYC is not required for regular betting or small transactions. However, for large withdrawals or transactions exceeding a set threshold, you may need to submit a copy of your national ID or passport. Completing KYC increases your withdrawal limit and adds an extra layer of account security.

The minimum deposit on wwok varies by method. For mobile banking, it generally starts from BDT 500. New members may be eligible for a special bonus on their first deposit. Check the deposit page or contact support for exact limits.

Deposits via mobile banking typically Instant — your balance is credited within 1 to 5 minutes. Bank transfers may take 15–30 minutes. If more than 1 hour has passed and the funds haven't arrived, contact support with your transaction reference number.

wwok does not charge any additional fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees. Check the relevant service's fee structure before making a deposit.

The minimum withdrawal on wwok is generally BDT 500. The maximum limit depends on your account verification level and chosen payment method. Verified accounts enjoy higher withdrawal limits. Check the withdrawal page or contact support for exact details.

If your withdrawal request is pending, first check the "Transaction History" in your dashboard. If it has been pending for more than 24 hours, contact live chat with your transaction ID. In most cases where additional verification is needed, the support team will reach out to you.

Live betting means placing bets in real time while a match is in progress. On wwok, odds update every second and change based on how the game unfolds. After logging in, head to the "Live Betting" section to see all ongoing matches. Quick decision-making is the key to live betting.

If a match is cancelled, suspended, or abandoned, bets are generally refunded. In some cases, a result may be confirmed if a specific number of overs or a set period of play has been completed. Check wwok's terms and conditions page for full details.

Yes, wwok offers partial or full cashout on selected bets. Use cashout before the match ends to lock in a win or reduce your losses. The cashout value is calculated based on the current match situation.

After logging in, go to "Security Settings" or "Profile Settings". You'll find the Two-Factor Authentication (2FA) option there. Once enabled, an OTP will be sent to your mobile every time you log in, helping prevent unauthorized access.

If you notice any unusual login activity or transactions on your account, change your password immediately and notify the wwok support team. Support will temporarily suspend the account and investigate. Never share your password with anyone and avoid clicking suspicious links.

The wwok app is faster and more convenient than a browser. It offers push notifications, fingerprint login, and offline score updates. Live betting is far smoother on the app, and match alerts keep you updated on the games that matter.

First, make sure your phone has enough storage and is running Android 6.0 or later. Check that "Install from unknown sources" is enabled in your settings. If the issue persists, contact wwok's live support — they'll walk you through it step by step.

Yes, the wwok app is completely free to download and use. There are no charges for downloading or installing the app. You only need a balance for betting or making transactions.