Wwok's Privacy Policy

Welcome to wwok. This Privacy Policy explains what information we collect when you use our platform, why we collect it, and how it is used. At wwok, we believe transparency is the best form of security — so everything is written in plain, straightforward language with no legal jargon.

This Privacy Policy applies to the wwok website (wwok.win), mobile app, and all related services. By using the platform, you automatically agree to this Privacy Policy.

Wwok only collects the information necessary to provide you with a better experience. Full details are outlined below:

Wwok does not collect any information beyond what is listed above. wwok does not access your camera, microphone, or contact list.

Wwok collects information in three ways:

• Directly from you: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: Through cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Verification data received from payment gateways or identity verification providers as required.

Wwok uses your information only for the following purposes:

• To create, manage, and verify your account.
• To process betting transactions and pay out winnings.
• To prevent fraud, money laundering, and multiple account creation.
• To provide customer support and resolve issues.
• To improve platform functionality and enhance the user experience.
• To monitor responsible gaming and provide user support.
• To comply with applicable laws and regulatory requirements.

Wwok never shares your information with third parties for advertising purposes. If you no longer wish to receive promotional messages from wwok, you can opt out at any time by contacting our support team.

Wwok does not sell your data. However, certain information may be shared in the limited circumstances below:

• Payment Processor: bKash, Nagad, and Rocket — only the information needed to process transactions.
• Identity Verification Provider: Partial identity information is shared through secure channels to complete KYC.
• Legal authorities: In response to a lawful request from a court or government authority under applicable laws of Bangladesh.
• Security Partners: Minimum data required for fraud detection — shared only with contracted security partners.

Wwok uses cookies to enhance your browsing experience. Here are the types of cookies we use:

• Essential cookies: Required for login sessions and security — disabling these will prevent the platform from functioning.
• Functional cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how pages are being used — fully anonymous.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging into your account.

Wwok stores your information in accordance with the following policies:

• Data associated with active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years after account closure — for legal compliance purposes.
• KYC documents are deleted 3 years after account closure.
• Analytics data is retained in anonymous form for a maximum of 2 years.
• Support chat history is automatically deleted after 1 year.

After the set retention period, data is permanently deleted or anonymized in a way that makes it impossible to link back to you.

Under the wwok Privacy Policy, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your information provided there are no legal obligations requiring its retention.
• Right to Portability: You may request an export of your information in a machine-readable format.
• Right to object: You can object to your data being used for specific purposes.
• Right to opt out: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact the wwok support team. We will respond within 30 business days.

Wwok strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

If you suspect that information from a minor has been collected by mistake, contact support immediately — we will delete the data and close the account without delay.

Wwok reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant policy changes, an SMS or app notification will be sent to your registered mobile number.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Check this page regularly to stay up to date with our latest Privacy Policy.

For any questions or requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24 hours

When betting online, the biggest question on most people's minds is — is my information safe? The wwok Privacy Policy is designed to answer exactly that.

Let's start with registration. When you create an account on wwok, the name, mobile number, and date of birth you provide are stored on our servers in encrypted form. No wwok employee can view your password directly, as passwords are stored as bcrypt hashes.

A common question is whether it is safe to provide your bKash or Nagad number. Yes — because wwok only sees your mobile number, not your PIN or wallet details. The payment gateway sends the OTP directly to your phone, and that OTP never reaches wwok's servers.

Cookie management is a key part of our Privacy Policy. wwok does not use any third-party advertising cookies. We only use session cookies and analytics cookies — the latter being fully anonymous. So even if tools like Google Analytics are in use, your name or phone number is never shared.

One key principle in the wwok Privacy Policy is data minimization — we only collect what is truly necessary. wwok does not ask for your occupation, education, or family details. For KYC, a valid ID and photo are all that is required.

Many users ask — does wwok share my betting habits with third parties? Absolutely not. Your betting history is used solely for responsible gaming monitoring and fraud detection. No advertiser or third party has access to this information.

On the matter of legal obligations — if a Bangladeshi court or investigative authority issues a lawful order, wwok is required to provide the relevant information. In such cases, we always seek legal counsel and share only the minimum necessary data. Where possible, you will be notified.

On the security front, wwok's two-factor authentication system is worth highlighting. An OTP is sent to your mobile at login — ensuring that even if someone knows your password, they still cannot access your account. wwok's Privacy Policy recommends keeping this feature enabled at all times.

No platform can guarantee a completely breach-free environment. However, wwok commits to notifying affected users within 72 hours of any breach and taking immediate action. This is in line with international GDPR standards.

What happens when you close your account? If you decide to close your wwok account, your personal information will be deleted after the designated retention period. However, financial transaction records will be kept for up to 5 years as required by law, in compliance with Bangladesh's financial regulations.

One final important reminder — you also play a role in keeping your wwok account secure. Use a strong password, avoid logging in on public Wi-Fi, and never share your login credentials with anyone. wwok's privacy policy is here to protect you, but your own vigilance is your strongest line of defense.